PRIVACY POLICY

Last Updated: January 12, 2026

1. Introduction

Hey, You Need Therapy ("Company," "We," "Us," or "Our") operates the website www.heyouneedtherapy.com and provides mental health services as well as digital products and physical merchandise (e.g., apparel, stickers, journals, cups).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase goods, book appointments, or otherwise interact with our services. It also outlines your rights regarding your personal data.

By using our website or purchasing goods/services, you consent to this Privacy Policy. If you do not agree, please do not use the website.

2. Information We Collect

a. Information You Provide Directly

  • Contact Information: Name, email address, phone number, and relevant information when submitting forms, booking appointments, or contacting us.

  • Purchase Information: Billing and shipping information required to complete purchases of digital products or physical merchandise.

  • Inquiry Information: Details voluntarily shared regarding services or products of interest. We ask that you avoid sharing sensitive health information unless you are a client in a secure channel.

b. Information Collected Automatically

  • Website Analytics & Usage Data: IP address, device type, browser type, referral pages, and site activity.

  • Cookies & Tracking Technologies: To enhance user experience, track website performance, and analyze traffic. Cookie preferences can be adjusted via your browser settings.

c. Information Collected from Third Parties

  • Third-Party Services: Hosting, analytics, payment processors, and shipping providers may collect necessary data to facilitate purchases or services.

  • External Platforms: Interactions via social media or other platforms may share non-sensitive data with us per their privacy policies.

3. How We Use Your Information

  • To respond to inquiries or purchase requests.

  • To process and fulfill orders for digital or physical products.

  • To maintain website security and compliance.

  • To improve our website, products, and services.

  • To send marketing communications only with your consent, which you may opt out of at any time.

  • To facilitate scheduling and delivery of products/services.

4. Sharing of Information

We do not sell your personal information. Data may be shared with:

  • Third-Party Service Providers: Hosting, analytics, email platforms, payment processors, or shipping providers.

  • Legal Authorities: When required by law or legal process.

  • With Your Explicit Consent: For referrals, service facilitation, or shipping.

Third-party service providers have their own privacy policies; we encourage reviewing them.

5. Legal Compliance

We may disclose personal data when required by law, subpoena, or if necessary to protect rights or comply with legal obligations.

6. International Transfers

Services and products are intended for U.S.-based users. If international services are offered, we will comply with applicable international data privacy laws, including GDPR.

7. Third-Party Content & Links

Interactions with embedded content (e.g., social media, videos) are subject to third-party privacy policies.

8. User Rights & Data Management

Depending on your location, you may:

  • Request access to your personal information.

  • Request deletion of your data.

  • Restrict certain data processing.

  • Opt out of marketing communications.

  • Withdraw consent where applicable.

Contact us at admin@heyouneedtherapy.com to exercise these rights.

9. Data Retention

  • Inquiry and contact data is retained until deletion is requested.

  • Digital and physical purchase records are retained for accounting and legal purposes.

  • Client records are retained per legal and ethical requirements.

10. Security

We implement technical and organizational measures to protect your data. However, no online system is completely secure. Exercise caution when sharing sensitive information.

11. Social Media & Privacy

Social media is public. Avoid sharing sensitive information. Direct messages are subject to platform privacy policies. Engaging on social media does not establish a therapist-client relationship.

12. HIPAA & Client Confidentiality

We do not collect or store PHI on the website. Therapy-related records are stored in a HIPAA-compliant EHR platform. Payment processing for therapy services is HIPAA-compliant.

13. Updates to This Policy

We may update this Privacy Policy periodically. Changes are posted with a revised date. Continued use of the Website constitutes acceptance of updated terms.

14. Contact Us

For questions about this Privacy Policy, email admin@heyouneedtherapy.com.